jlmk Privacy Policy

Who We Are and How to Contact Us

jlmk ("we," "us," or "our") operates the online gaming platform accessible at https://jlmk.org (the "Platform"). We act as the data controller for personal data collected through the Platform. For any privacy-related inquiries, requests, or complaints, you may contact our Data Protection Officer at: [email protected]

We are committed to handling your personal data responsibly and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Personal Data We Collect

When you register for and use the jlmk Platform, we collect the following categories of personal data:

• Identity Data: Full name, date of birth, government-issued ID details (for age and identity verification purposes).
• Contact Data: Email address, mobile number, and residential address (city/province within the Philippines).
• Account Data: Username, encrypted password, account preferences, and communication preferences.
• Financial Data: GCash account details, PayMaya/Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other Philippine banks), transaction history, deposit and withdrawal records. Note: We do not store full payment credentials on our servers; payment processing is handled by our certified payment partners.
• Gaming Data: Game history, wager amounts, win/loss records, session duration, and responsible gaming tool usage.
• Technical Data: IP address, device type, browser type and version, operating system, and session identifiers.
• Usage Data: Pages visited, features used, time spent on the Platform, and clickstream data.
• Communications Data: Records of your communications with jlmk customer support, including live chat transcripts and support ticket history.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will delete that data promptly and close the associated account.

How We Collect Your Data

jlmk collects personal data through the following means:

• Direct Collection: Data you provide when registering an account via the jlmk Login page, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, and similar tracking technologies when you access and use the Platform.
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from our certified Philippine payment processors (GCash, PayMaya, and banking partners).

How We Use Your Personal Data

jlmk processes your personal data for the following purposes and on the following legal bases:

• Account Registration and Management (Contract Performance): To create and manage your jlmk account, verify your identity and age (21+ requirement), and provide you with access to the Platform's features.
• Payment Processing (Contract Performance): To process deposits and withdrawals in Philippine Peso via GCash, PayMaya, and Philippine bank transfers, and to maintain accurate financial records.
• Legal and Regulatory Compliance (Legal Obligation): To comply with applicable Philippine laws and regulations, including the Data Privacy Act, anti-money laundering (AML) requirements, and gaming regulations. This includes retaining transaction records for the periods required by law.
• Fraud Prevention and Security (Legitimate Interest): To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming (Legitimate Interest / Legal Obligation): To monitor gaming behavior for signs of problem gambling, enforce self-exclusion requests, and comply with responsible gaming obligations.
• Platform Improvement (Legitimate Interest): To analyze usage patterns, troubleshoot technical issues, and improve the features and performance of the jlmk Platform.
• Marketing Communications (Consent): To send you promotional offers, bonus notifications, and news about jlmk – but only where you have given your explicit consent. You may withdraw this consent at any time.
• Customer Support (Contract Performance / Legitimate Interest): To respond to your inquiries, resolve disputes, and provide technical assistance.

Sharing Your Personal Data

jlmk does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya/Maya, and Philippine banking partners, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: KYC service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• Fraud Prevention Partners: Third-party fraud detection and anti-money laundering service providers.
• IT and Hosting Providers: Cloud infrastructure and hosting providers who store and process data on our behalf under strict data processing agreements.
• Regulatory Authorities: Government agencies and regulatory bodies in the Philippines, including PAGCOR and the National Privacy Commission, where disclosure is required by law or regulation.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal compliance or dispute resolution.

All third parties with whom we share personal data are required to handle that data in accordance with applicable data protection laws and our contractual requirements. We do not permit third parties to use your data for their own marketing purposes.

Data Retention

jlmk retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account and identity data is retained for the duration of your account and for a period of at least five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Marketing consent records are retained for as long as you remain opted in, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our data retention procedures.

Cookies and Tracking Technologies

jlmk uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in to your jlmk account and security cookies that help protect against fraud.
• Functional Cookies: Remember your preferences (such as language settings) to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Analytics data is aggregated and does not identify individual users.
• Marketing Cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications.

You can control cookie settings through your browser. Note that disabling essential cookies may affect the functionality of the jlmk Platform, including your ability to log in.

Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jlmk:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed – which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data jlmk holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at: [email protected]. We will respond to all verified requests within thirty (30) days.

Data Security

jlmk implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the jlmk Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlmk will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act.

Protection of Minors

The jlmk Platform is strictly for individuals aged 21 and above. We do not knowingly collect, use, or disclose personal data from individuals under the age of 21. Age verification is conducted as part of the account registration process, and jlmk reserves the right to request additional documentary proof of age at any time.

If you believe that a minor has registered on the jlmk Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including account closure and data deletion.

Changes to This Privacy Policy

jlmk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When we make material changes, we will post the updated Policy on this page with a revised effective date and, where appropriate, notify registered players via email or in-Platform notification.

Your continued use of the jlmk Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.